Hoffman Unlimited Club Terms & Conditions
Selected monthly Plan allows for an unlimited number of washes of the selected wash Plan for the enrolled vehicle, weather permitting, during normal business hours.
Activation period is monthly. Automatic monthly renewal Plans will be automatically charged to member’s credit/debit card on the same date of the month as Plan activation ( e.g. Plan is activated on
December 15th, card is charged every 15th day of the month).
By entering an Unlimited Plan, the member authorizes Hoffman Car Wash (HCW) to charge the credit/debit card on file on the renewal day of each month. They authorize the financial institution to accept and to debit entries indicated by HCW to their account. In the event that HCW erroneously debits/credits funds to the account, the member authorizes HCW to debit/credit the account for an amount not to exceed the original amount of the erroneous debit/credit. This authorization is to remain in effect until HCW has received notification of termination in such a manner as to afford HCW and the financial institution a reasonable opportunity to act on it.
In the event that HCW is not able to charge a member’s credit/debit card due to an expired card or change of information, HCW will attempt to charge the customer’s account up to eight consecutive days. During this time period the customer’s membership will be inactive until/unless payment is successfully collected. If HCW is unable to collect payment after eight consecutive attempts, the customer’s membership will become permanently inactive and the customer will have to re-enroll if they wish to remain in the Unlimited Car Wash Club.
Pricing is subject to change at any time without notice.
Member must have a membership barcode security sticker or RFID security tag on registered vehicle’s inside front lower driver’s side windshield with the number facing out. A Hoffman Team Member will install the tag during the enrollment process.
Membership security tag should not be placed in tinted areas of windshield.
Membership security tag must be permanently affixed to registered vehicle. Membership security tag cannot be taped, glued or simply kept with vehicle.
Membership security tag cannot be transferred to another vehicle.
If the membership security tag is tampered with or the Unlimited Plan is used in anyway inconsistent with the terms and conditions, membership will be immediately terminated without refund.
Member can notify HCW if registered vehicle’s security tag needs to be replaced, (i.e. the sale of the vehicle or windshield replacement).
Membership number will be deactivated and a new number will be issued. If member already knows their original license plate or barcode number with which they enrolled in Plan, member may proceed directly to their nearest Hoffman Car Wash (HCW) location.
If they do not have this information, they are advised to contact Customer Care at (877) 446-3362.
To change your Unlimited Plan, customer may visit HoffmanCarWash.com/update and complete the form or contact Customer Care at (877) 446-3362.
Change is effective at the beginning of the member’s next billing cycle. Please allow at least 5 business days before your billing date to make any changes.
To upgrade your wash type, customer pays the difference between the Unlimited Plan wash type and the upgrade requested.
There are no full or partial month(s) refunds regardless of usage.
Member may cancel via the web at HoffmanCarWash.com or notify HCW in writing at 16 Kairnes St., Albany, NY 12205. Member must provide license plate and/or security sticker number at time of notification. Please allow at least 5 business days before your billing date to effect cancellation. Member may continue to use Unlimited Plan until the last day of the current billing cycle. No full or partial refunds are available regardless of how often the membership was utilized. Cancellation is complete when member has received an email notification from HCW.
Plan reactivation is available simply by visiting participating HCW locations, or by calling Customer Care at (877) 446-3362.
Restrictions apply to commercial vehicles, dealerships, taxi cabs, livery vehicles, funeral homes, fleets and police vehicles.
Vehicles must conform to HCW dimension standards. Please see location to confirm that vehicle meets standards.
Plan is not valid at HCW Self Service or Touch Free wash locations at this time.
Terms, conditions and Plan pricing are subject to change without notice.
HCW employees are not eligible to participate in Unlimited Plan.
For questions or comments, call (877) 446-3362, email email@example.com, or visit a participating Hoffman Car Wash location.